Frequently Asked Questions
When should I call 911?
Who will respond when I call 911?
What can I do until help arrives?
Is there an ambulance fee?
Do all communities provide the same level of care?
What is a paramedic intercept?
Anytime you feel you have an emergency. If you are in doubt, call and let us help you decide if you or someone else will need to go to the hospital in an ambulance. However, keep in mind that 911 should not be used unless there is an emergency, or you have reason to believe you may have an emergency.
Who will respond when I call 911?
Depending on the type and the severity of a call, a decision will be made as to what type and number of units that will respond to the call. A typical medical call will receive one ambulance. If the call turns out to be a severe emergency, it is very possible that additional resources such as the Fire Department and Police Department will be utilized to perform a vital function. At times, the call may be minor and not everyone is needed. However, once on scene, it is the job of the paramedics to determine the needs of the patient(s).
What can I do until help arrives?
There are a few things you can do to help the ill or injured person(s) while you are waiting for help to arrive:
- Stay calm and reassure the patient that help is on the way.
- Do what the 911 Emergency Dispatcher tells you to do, up to and including instruction over the phone on how to perform some basic life-saving skills that you can initiate while rescue personnel are enroute.
- Make the patient as comfortable as possible, but don't place anything underneath their head, like a pillow, to make them more comfortable. This could cause further injury. Never move the patient unless they are in danger where they are.
- Try and secure any pets so they do not get away or interfere with any Fire/Police/EMS personnel.
- Have someone available to direct the rescue personnel to the patient.
In short, Yes. East Windsor Ambulance Association is generally supported by three sources. These sources include a contribution from the town of East Windsor, public and corporate donations, and user fees. Most services charge a user fee. This fee includes a base rate per call, as well as a mileage charge. The State of Connecticut Department of Public Health sets these rates. Depending on the type of call, there may also be procedure charges and charges for any disposables used. These charges reflect only a small portion of the actual cost of providing these services. East Windsor Ambulance Assoc. makes every effort to contain these costs.
Do all communities provide the same level of care?
No, The East Windsor Ambulance Association provides the highest level of pre-hospital care available in the State of Connecticut.
What is a paramedic intercept?
A paramedic intercept is when a paramedic ambulance meets up with a non-paramedic ambulance to provide advanced life support. Advanced life support is warranted when a patient's condition and need for treatment exceeds the basic life support level of care.
If you have questions, please contact us using the contact us page.
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